Migrate from Genesys to Aima.

Connect one contact-center route to the clinic, property, hotel, or finance software that sits outside it.

Migration plan

Genesys

Aima connector

Your system

Start with one workflow

Pick the handoff that saves the team the most manual work. Add the rest after the first route is working.

First route

Voicebot to account lookup and verified service request

Appointment call to availability and confirmation task

Escalation to summary and assigned owner in the local system

Before cutover

Keep enterprise governance in place while we add a connector for the local software frontline staff rely on. Start with one use case.