Migrate from Genesys to Aima Voice
Keep Genesys contact-center routing and escalation while connecting voice calls to the clinic, property, hotel, or finance software frontline teams rely on.
Enterprise contact centers usually have routing, quality, and escalation processes in place. The gap appears when a call needs a local appointment, property, reservation, or account system outside the contact center.
Aima's Genesys migration path connects one call route to that software. The contact-center structure stays in place while the call produces a record for the frontline team.
What to connect first
- Read the customer or account context required for a verified service request.
- Check availability and create a confirmation task in the scheduling system.
- Pass the collected summary and owner context into the local system when a person takes over.
A migration workflow for Genesys teams
- Choose one Genesys route with a clear downstream record.
- Document the fields, verification steps, transfer rule, and owner for that route.
- Connect only the reads and approved actions needed by the first use case.
- Test the voicebot, transfer, record update, and quality review together.
- Expand after the contact-center team can inspect the outcome in the system it owns.
Keep governance in the design
The first connector should fit existing Genesys routing, escalation, recording, and review processes. A narrow use case makes the new action easier to approve and gives supervisors a concrete result to inspect.
Connect Genesys workflows to Aima
See the Genesys migration offer and choose one contact-center route to connect.