Migrate from Twilio to Aima Voice
Keep your Twilio number and call-control setup while connecting calls to the customer, booking, and lead records your team needs.
Twilio can provide the number and call-control layer. The business result often lives elsewhere. A caller wants an appointment, a lead needs qualification, or a missed call needs a follow-up that staff can actually work.
Aima's Twilio migration path connects the call to that record or action. Start with the current call path and add a direct route into the software behind the conversation.
What the migration adds
- Find the customer record and start the relevant appointment or service workflow.
- Capture answers from an outbound call and update the CRM or lead record.
- Create a WhatsApp follow-up or callback task with the call context attached.
Each path has a defined finish. The assistant can collect the missing detail, call the approved system action, and hand off with context when a person needs to continue.
A first workflow for Twilio teams
- List the numbers, routes, prompts, transfers, recordings, and systems involved.
- Choose one outcome that currently creates the most manual work.
- Map the fields the target record needs and the point where a human takes over.
- Test short answers, interruptions, no-match callers, duplicate leads, and transfers.
- Verify the result in the target system before expanding the route.
Settle telephony before launch
Carrier, SIP, recording, consent, and number-porting decisions depend on the existing Twilio setup. Start with one number and one business outcome so the production plan stays concrete.
Migrate Twilio voice workflows to Aima
See the Twilio migration offer and choose the first call outcome to connect.