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WhatsApp Migration

Migrate from Qiscus to Aima WhatsApp

Connect Qiscus conversations and AI-agent handoffs to the regional clinic, property, hospitality, or business software your team still updates manually.

SFStepan Filonov
1 minute read

Qiscus can organize customer engagement and AI-agent conversations. The operational record may still sit in a clinic, property, hospitality, or service application that the support team updates by hand.

Aima's migration path connects the Qiscus handoff to that record or task. Start with the action a customer needs and expose only the system access required to complete it.

Start with a handoff that has a record

  • Match the patient context and create an appointment request.
  • Match the project and viewing details, then place the callback with an owner.
  • Check the customer record and create the task the operator must resolve.

The point of the first workflow is a usable business result. A longer conversation or larger tool set does not improve the handoff by itself.

A migration workflow for Qiscus teams

  1. Choose one Qiscus route that ends in a manual lookup or copy step.
  2. Write down the record, fields, status change, and owner the workflow needs.
  3. Map those actions to the screens or data the existing system exposes.
  4. Test the connection with missing records, incomplete answers, and staff escalation.
  5. Launch the route with one owner and review the resulting records.

This approach keeps the customer-facing flow understandable while giving the operator a concrete place to continue.

Migrate from Qiscus to Aima

See the Qiscus migration offer and plan the first connected handoff.