Connect WhatsApp to DoctorAssist for Clinic Appointments

An appointment message often arrives before the clinic has enough information to book it. The patient may know the location but not the visit type. A returning patient may need to be matched to a record. A rescheduling request needs the existing booking before a new slot can be offered.

Aima connects WhatsApp to DoctorAssist Appointments. The assistant collects the missing detail, checks the available clinic options, and keeps the patient and appointment result in DoctorAssist.

What the connection adds

• Distinguish new and returning patients before the clinic creates the next appointment step.
• List doctors, locations, and visit types that fit the request.
• Check available clinic times and present the relevant choices in the thread.
• Book, update, reschedule, or cancel through the configured DoctorAssist actions.

A WhatsApp workflow for a clinic visit

1. The patient explains the visit they need and names a preferred location or time.
2. The assistant identifies the patient path and collects any missing visit detail.
3. It checks DoctorAssist for the right doctor, location, visit type, and slots.
4. The patient selects an option, and the assistant records the booking or update.
5. The thread returns the appointment details for the patient to keep.

The clinic team can continue from the DoctorAssist record when a request needs a person.

Start with one location or visit type

Begin with the appointment flow that creates the most messages for the front desk. A narrow launch makes it easier to tune patient matching, slot questions, and escalation before expanding.

Connect WhatsApp to DoctorAssist

See the DoctorAssist WhatsApp integration and map the first patient workflow.